Service is a top priority for our organization and is embedded deep into our corporate culture. We will be there to assist you from the time you begin considering a Water Kooler vending machine, throughout the many years your many years as a successful water vending machine owner. We have developed the following support system to ensure that you have the support you need to keep your water vending machine performing at a high level and your organization hydrated:

Service Hotline – We have established a 1-800 Service Hotline for our customers. Whether it’s a simple question on the operation of the machine or a more serious inquiry on how to service your machine, our professionally trained service staff will answer your question anytime between 7 a.m. and 7 p.m., any day of the week, including Saturday and Sunday when you are the busiest!

Parts Availability – Having the correct part or maintenance item when you need it is critical to machine uptime and profitability of your water vending business. With a field population of over 1,900 machines working in the U.S., we know what parts to stock for our customers and we keep them available in order to provide 100% parts availability to our customers whenever they need a part for their water vending machine.

Remote Monitoring System – The Water Kooler’s monitoring system is the most advanced in the industry and provides users with a support system that will allow you to manage your machine remotely, 24 hours a day. This system allows you to “work smarter – not harder”, and keeps downtime and trips to the machine to a minimum.